Shipping Policy

Delivery Information

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Options

Estimated delivery time

Price

International Shipping

10-15 Day Shipping

Free Shipping

United States (Standard): 10-15 business days

 

Where does MoonHealth ship?

MoonHealth currently ships to all states. 

 

Shipping Policy

Find out more about delivery to a specific country by contacting us via email at support@moonlightshealth.com

Your parcel will be delivered to the shipping address you specify at the time of purchase. MoonHealth is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, MoonHealth won’t be able to send you another parcel or make a refund.

 

In the event that a parcel is returned to MoonHealth for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email support@moonlightshealth.com to arrange redelivery and may be responsible to pay for all postage costs.

 

Delayed, lost or damaged shipments are not the responsibility of  MoonHealth. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify  MoonHealth in writing within 7 days of receiving the products to support@moonlightshealth.com . If MoonHealth have provided you with more products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).

 

Galaxy Lamps is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.

 

Any complimentary product that is sent by MoonHealth will not be eligible under MoonHealth return policy.

 

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.

 

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

 

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.

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